Terms of Service

You must be at least 18 years old to use the Service. By using the Service you represent that you meet this requirement and that all information you provide is accurate and current.

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately at legal@agencyos.so if you suspect unauthorised access. You may not share credentials across multiple individuals — each team member must have their own account (seat).

You are the “workspace owner” of any workspace you create. Workspace owners are responsible for all usage and content within their workspace, including the activity of team members they invite.

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable law.
• Upload or transmit malware, spam, or content that infringes third-party rights.
• Attempt to gain unauthorised access to other workspaces or our infrastructure.
• Reverse-engineer, decompile, or resell the Service without our written consent.
• Use the Service to transmit unsolicited commercial communications.
• Impersonate another person or organisation, or misrepresent your affiliation with any entity.

We reserve the right to suspend or terminate accounts that violate these restrictions, with or without notice, at our sole discretion.

4.1 Plans & Pricing

The Service is offered on paid subscription plans (Starter, Pro, Agency) billed monthly or annually. Prices are listed at /pricing and may change with 30 days’ notice. Additional seats beyond each plan’s included allowance are billed as an add-on at the per-seat rate.

4.2 Free Trial

New workspaces start with a 7-day free trial. A valid payment method is required to begin a trial. If you cancel before the trial ends, you will not be charged. After the trial period, your chosen plan will be billed automatically.

4.3 Payment

Payments are processed by Stripe. By providing a payment method you authorise us to charge the subscription amount at the start of each billing period. All charges are non-refundable except as required by law or as stated in Section 4.5.

4.4 Past-Due Accounts

If a payment fails, we will retry using Stripe’s smart-retry logic and email you at the address on your account. Access to paid features may be restricted if an account remains past-due for more than 7 days. We will not delete workspace data for at least 30 days after the subscription lapses.

4.5 Cancellation & Refunds

You may cancel your subscription at any time via the customer billing portal (Settings → Billing → Manage billing). Cancellation takes effect at the end of the current billing period; you retain full access until then. We do not provide pro-rated refunds for mid-period cancellations, except at our discretion for annual plans cancelled within 14 days of renewal.

4.6 Stripe Connect — Agency Client Payments

If you connect your own Stripe account to accept client invoice payments through the Service, you agree to Stripe’s Connected Account Agreement. Webinhabit Corporation acts as the platform operator and does not take a fee on your client invoice payments. You are solely responsible for all transactions processed through your connected account, including disputes and refunds.

You retain ownership of all data and content you upload or generate within your workspace (“Customer Data”). You grant us a limited, non-exclusive, royalty-free licence to store, copy, and transmit your Customer Data solely to provide the Service. We do not claim any other rights to your content.

You are solely responsible for the legality and accuracy of all Customer Data. You represent that you have all necessary rights to upload and process data about your clients through the Service.

5.1 Bug Reports & Feedback

When you submit a bug report or other feedback through the in-product “Report a bug” button (or by email), you grant Webinhabit Corporationa perpetual, worldwide, royalty-free licence to use that feedback to improve the Service. The screenshot the widget captures is taken from your screen at the moment you click, so it may incidentally include data visible to you (your clients’ names, draft messages, open invoices, etc.); by sending the report you confirm that you have the right to share that content with us for support purposes. We treat the contents of bug reports as confidential, use them only to fix the issue or improve the Service, and never for marketing or for sharing with other customers. See our Privacy Policy §2.7 for the full list of what the widget captures and how long we retain it.

The Service, including all software, trademarks, design, and documentation, is owned by Webinhabit Corporation and protected by applicable intellectual property laws. Nothing in these Terms transfers any ownership of the Service to you. You receive only the limited right to use the Service as described here.

The Service may integrate with third-party platforms (Stripe, Google, Postmark, OpenAI, Recall.ai, and others). Your use of those integrations is subject to the respective third-party terms and privacy policies. We are not responsible for the acts or omissions of third-party providers.

We aim for high availability but do not guarantee any specific uptime level. Planned maintenance will be communicated in advance where possible. Support is available at support@agencyos.so. Agency plan subscribers receive priority support response times.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WEBINHABIT CORPORATION AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR AGGREGATE LIABILITY FOR ANY CLAIM RELATED TO THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES YOU PAID IN THE THREE MONTHS PRECEDING THE CLAIM OR (B) USD $100.

You agree to defend, indemnify, and hold harmless Webinhabit Corporation and its affiliates from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising from your use of the Service, your Customer Data, your violation of these Terms, or your infringement of any third-party rights.

Either party may terminate these Terms at any time. Upon termination: (a) your right to use the Service ends immediately; (b) we will retain your Customer Data for 60 days to allow for export, then permanently delete it; (c) all provisions that by their nature should survive termination (including Sections 5, 6, 9, 10, 11, and 13) shall survive.

These Terms are governed by the laws of the State of North Carolina, USA, without regard to conflict-of-law principles. Any dispute arising from these Terms shall be resolved by binding arbitration in North Carolina under the rules of the American Arbitration Association, except that either party may seek injunctive or other equitable relief in any court of competent jurisdiction. Class-action arbitrations are not permitted.

We may modify these Terms from time to time. Material changes will be communicated via email or an in-app notice at least 14 days before they take effect. Your continued use of the Service after that date constitutes acceptance of the revised Terms. If you do not agree, you must stop using the Service before the effective date.

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Webinhabit Corporation regarding the Service and supersede any prior agreements. If any provision is found unenforceable, the remaining provisions remain in full force. Our failure to enforce any right is not a waiver of that right. You may not assign these Terms without our prior written consent.

Questions about these Terms? Email us at legal@agencyos.so or write to Webinhabit Corporation, 500 Westover Dr #4747, Sanford, NC 27330, USA.